WAYS TO PAY AND REFUND POLICY

PAYMENT OPTIONS:

All HAIR & SKIN's treatments are deliberately priced to be accessible to all budgets. You can chose to pay by card or cash receiving discounts for courses of treatment paid up-front. Alternatively you can opt to pay-as-you-go.

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REFUNDS POLICY:

Consumer Product:

Products purchased for take home or at home use will be eligible for a full refund on condition that the product(s) is returned unopened and un-used within 14 days of initial purchase date. Products returned after 14 days and before 28 days of initial purchase date will be eligible for a store credit.

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Individual Treatment

At HAIR & SKIN we endeavour to undertake treatment to your satisfaction and to meet your expectations. In the event that you feel this is not deliver to your expectations please make your concerns known via written explanation. Individual treatments are not eligible for a refund or salon credit. You must notify us within 2 days of your service, you will be required to return to the salon so that the hair or beauty area treated can be visually inspected. At that time, we will make every effort to make any adjustments to your satisfaction be rescheduling with your original hair or beauty professional., adjustments are made at no cost only within two days of initial service.

NB freelance professionals will have their own but similar refund policies once written contact has been made it will be forwarded to the freelance individual who will contact you directly to continue the consultation process.

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Course Treatment:

At HAIR & SKIN we will honour a full refund on any pre-paid course of treatments on condition that the refund request is made within 14 days of the initial purchase date and that no treatment has been undertaken or received. Refund requests between 14 and 28 days of initial purchase date will be eligible for a store credit on condition that no treatment has been undertaken or received.

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Course Treatment Received:

HAIR & SKIN does not honour refunds for courses after 28 days of initial purchase date and that have started with at least one treatment. The client can request a store credit for treatment value unused calculated pro-rata and on condition that client’s GP provides a letter explaining reason for client being unable to continue with treatment.

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Cancellation Policy:

Whilst we are reluctant to charge for any cancelled or ‘no show’ appointments, this is having a detrimental impact on our services to clients who are on the cancellation list and who cannot be accommodated due to lack of notice/no notice being given to cancel. As a result, if you fail to provide 24 hours notice to cancel your appointment your 50% deposit will be lost, less than 12 hours or " no shows" 100% will be taken.

In relation to courses one of your treatments may be deducted from your course.